Processing Orders

The Seller processes every order during the opening hours of its office. The opening hours are on weekdays, from Monday to Friday and from 8 AM to 7 PM CET (Central European Time).

Orders that are submitted after the opening hours will be processed the following working day.

The Seller will reserve the ordered dog selected by the Buyer at the Breeder immediately after receiving an order.

If the Breeder sold the dog to someone else and did not inform the Seller, the full amount paid by the Buyer at the time of the order will be refunded in full or the Buyer may select another dog. In this case the earlier paid money will be deducted from the purchase price of the newly chosen dog.

In the following step the Seller collects the reserved dog from the Breeder and the Seller’s certified veterinarian checks the dog once again if he or she is healthy.

If the complete vet examination confirms that the dog is healthy, the Seller’s finishes the preparation of the dog’s delivery and checks all the details with the Buyer concerning delivery destination or address, phone numbers or pick up person and pick up time. The Seller should inform the Buyer that dog has departed on the day of the departure.

It is the Seller’s responsibility to keep the Buyer informed about the progress of the accomplishment of the order.

Although the Seller continuously checks the travel regulations, it is the Seller’s responsibility to check if there are any legal obstacles for the dog to travel to the Buyer’s country.

The dog’s delivery shall be considered fulfilled if he or she is delivered to the destination airport or address provided by the Buyer.

If the Buyer chooses air transport, he or she should be available by phone on the day of the flight. If the Buyer’s community has more than one airport, he or she should know which one the dog is going to. The Buyer cannot send someone else at the last minute to the airport, as the airline will only release the dog to the person named on the booking form. The Buyer should bring government-issued photo ID (e.g. driving license or passport) when picking up his or her dog and pay for any additional costs if any. Flights sometimes arrive early so the Buyer should get to the airport in time.

It is the Seller’s responsibility to arrange delivery for the earliest possible date approved by the Buyer.

If the Buyer asks the Seller to delay the agreed delivery time and the Seller has to recalculate the Shipping Price, the Buyer has to pay the difference that may arise. If the Buyer postpones the delivery, he or she has to pay the additional charges of boarding, that is USD 25,- per day.

The Seller reserves the right to cancel any confirmed orders should there be an issue with the availability of the dog or payment details or a pricing description error. In this case the Seller will refund the Buyer’s full payment within 10 days from the date of informing the Buyer about the rejection.